New Deal Project – Developing a New Deal through digital

8 November 2018
Source: RNIB, Vision UK, Visionary and Guide Dogs

RNIB Vision UK Guide Dogs and Visionary logos



As a sector, we know that one of the biggest challenges facing blind and partially sighted people across the UK is their ability to access the right information, advice and support, at the right time. As organisations, we all too often hear people telling us that services are not consistently provided; that it’s very difficult to find out what support is available; that people have to repeatedly explain their own personal story to each different service; that they don’t feel in control of their own support. As a sector, we have an opportunity to work together to bring about a real change.

Led by RNIB, a group of national charities (Vision UK, Visionary and Guide Dogs) have been considering how to respond and how to seek funding for potential solutions. Following on from initial consultation with blind and partially sighted people, we are exploring the idea of a simple-to-use, customer-led, self-assessment digital ‘customer passport’ tool. This would allow individuals to be in control of their own choices, and access the information, advice and support that they feel they need, at the time that they need it most.

To help fund this development, we are looking to submit an initial project idea to Big Lottery Fund’s Digital Fund.

The New Deal project could develop a tool that significantly improves the support journey of an individual, benefits organisations, as well as transforms the way we work as a sector. For these reasons we wanted to let you know about our ideas at this early stage. The more organisations that support this development the greater impact such an initiative could have on the lives of blind and partially sighted people. We hope there will be opportunities for organisations to help us shape this project as it develops and look forward to keeping you up to date over time.

If you would like to register your interest at this early stage, please contact Penny Walters on and we will keep you up to date with progress and how you can be involved.

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