30 April 2018
Source: The Office of Rail and Road (ORR)
The Office of Rail and Road (ORR), has today (30/04/18) announced it will create an advisory group to support work on potential updates to the guidance the rail industry uses to form accessibility policies.
The move comes after ORR research in November 2017 showed that although there is high satisfaction among passengers receiving booked and unbooked travel assistance, there are at times some problems with reliability and there is a need for improvements in staff training, particularly around hidden disabilities. The research also identified that there is low awareness of what assistance is available.
The advisory group will comprise disability groups and individuals such as the recently appointed Disability Rail Sector Champion as well as industry bodies such as the Rail Delivery Group, Transport Focus and the Department for Transport. The group will advise on proposals to the changes to accessibility guidelines, due to be published in autumn 2018.