GOC pilot of new triage process welcomed

General Optical Council Logo

19 September 2019
Source: General Optical Council

The Association of Optometrists (AOP) welcomes the latest announcement from the General Optical Council (GOC) launching a four-month pilot of an enhanced triage process. The new process will enable them to close cases earlier, where there is no risk to the public. AOP Chief Executive, Henrietta Alderman, said: “It is reassuring to see that the GOC is taking a more

Read more GOC pilot of new triage process welcomed

GOC pilots enhanced triage process for FTP complaints

General Optical Council Logo

13 September 2019
Source: General Optical Council

The General Optical Council (GOC) has today announced the launch of a four-month pilot of an enhanced triage process that will give the GOC greater discretion to close cases at an earlier stage, where there is no ongoing risk to the public. Triage is the process the GOC uses to decide whether a new complaint or referral about a GOC

Read more GOC pilots enhanced triage process for FTP complaints