Rail industry appoints first ombudsman to improve complaints procedure for customers

26 November 2018
Source: Rail Delivery Group

Rail industry appoints ‘Dispute Resolution Ombudsman’ to rule on complaints as part of the rail industry’s plan to change and improve. Working on behalf of train operators and Network Rail, the Rail Delivery Group (RDG) has appointed Dispute Resolution Ombudsman to establish the first ombudsman for the rail industry to rule on customer complaints. The independent body, which already provides

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