30 October 2019
The revised Framework replaces the first turquoise booklet that was first published in by the RNIB in 2014.
This document sets out what a good ECLO service should look like, regardless of location or employing organisation. Essentially the core role of the ECLO is unchanged from the original Framework back in 2014, but the RNIB have updated it in the light of changes to legislation and NHS Practice (i.e. GDPR and Safeguarding). They have also updated the parts around Certification and Registration, in the light of recently updated forms, guidance and processes.
Accessible PDF and Word versions are attached. This version of the Framework has been endorsed by the UK Ophthalmology Alliance, and is referred to in the UKOA Patient Standard.
The Royal College of Ophthalmologists says:
“The Royal College of Ophthalmologists considers Eye Clinic Liaison Officers (ECLOs) to be a core patient service within hospital eye units and when in place, they have a dramatic impact on patients’ quality of life and independence. The RNIB ECLO Quality Framework provides guidance on how to implement the service within a clear governance structure, defining the activities of an ECLO. At a time when the NHS is looking for better models of care and intervention to overcome increasing patient demand, ECLOs can increase capacity in the hospital eye service, support access to social services and deliver the human touch needed for vulnerable patients.
The college encourages commissioners, trusts and local authorities to recognise these benefits and calls for investment in this service using the principles outlined in the ECLO Quality Framework and the Practice guidelines.”
Vision UK is happy to endorse this framework and to emphasise the importance of ECLO’s to patients, families, carers and clinicians alike.