18 January 2019
Source: Vision UK
This consultation sets out proposals to change the Disabled People’s Protection Policy (DPPP) Guidance for train and station operators on how to write their policies for helping disabled people to travel by rail.
It is the culmination of the work undertaken so far to understand passengers’ experience of this service and to develop concrete proposals that are designed to bring greater quality, consistency and reliability to the assistance available for disabled passengers.
Vision UK’s response is attached below