Which?: Disabled passengers failed by poor airport accessibility services

13 January 2020
Source: Which?

A survey of disabled people commissioned by Which? Travel found that lack of confidence in accessibility services has left almost half feeling that their disability has restricted their ability to fly in the last two years. Those who do fly are often enduring long waits for special assistance and, in some cases, are even at risk of harm because of failings by the services that are supposed to be looking after them.

The survey, carried out with the Research Institute for Disabled Consumers (RiDC), RiDC logofound of those who had used special assistance at an airport, around a quarter said that they were dissatisfied. At Heathrow, the worst of the big five airports, that figure was 28%.

Read the full story on the Which? website

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